Refund Policy

Every Petsterpiece portrait is custom-made for your pet and printed only after you order it. You preview and approve your artwork before you ever pay, so you always know exactly what you're getting — and if something arrives wrong, we'll make it right.

Damaged, misprinted, or defective

If your print arrives damaged, misprinted, or with a manufacturing defect, email us a clear photo of the issue within 30 days of deliveryand we'll send a free replacement or issue a refund. You don't need to ship anything back.

Not quite the likeness you hoped for

AI results vary. If the portrait doesn't capture your pet well, contact us — we'll work with you on a fresh render to get it right. Because you approve a preview before purchase, please choose the version you love before checking out.

Change of mind & made-to-order items

Because each item is personalized to your pet and produced on demand, we cannot accept returns, exchanges, or refunds for change of mind, or for an item ordered in the wrong size or format. Please double-check your selection and approve your preview before you order.

Digital downloads

Digital files are delivered instantly and can't be returned, so digital purchases are non-refundable once delivered — unless the artwork didn't generate correctly, in which case we'll fix or refund it.

How to request

Email info@petsterpiece.com with your order number (and a photo, for damage or print-quality issues) and we'll take care of it.

Petsterpiece is a trade name of Two Cases, LLC, a Michigan limited liability company. This policy forms part of our Terms of Service.